KineticHub

Get PRO

Free, PRO, license and billing help

KineticHub Support

Get help with KineticHub Free, KineticHub PRO, animated Gutenberg blocks, license activation,
plugin updates, billing, renewals, invoices, and Freemius account access.

Contact PRO Support
Free Support on WordPress.org
Manage PRO Account

Find the fastest route for your question.

KineticHub uses separate support paths for free users, PRO customers, and license or billing questions. This keeps support organized and helps you reach the right place faster.

WP

KineticHub Free Support

If you use the free WordPress.org version of KineticHub, please use the official WordPress.org support forum. Public answers help users who may have the same question.

  • Free plugin questions
  • WordPress.org version issues
  • Public support threads
Free Support on WordPress.org

PRO

KineticHub PRO Support

If you purchased KineticHub PRO, use the support form below for plugin setup, license activation, PRO installation, PRO updates, and feature questions.

  • PRO license activation help
  • PRO plugin updates
  • Animated block feature questions
Submit PRO Support Request

FS

License, Billing & Account

KineticHub PRO checkout, account access, license keys, billing, renewals, invoices, payment details, and downloads are managed through Freemius.

  • License keys and downloads
  • Billing, renewals, and invoices
  • Subscription and payment details
Open Freemius Customer Portal

Before submitting

Help us understand the issue faster.

The more details you include, the easier it is to reproduce the problem and send a useful answer.

  • Your website URL
  • WordPress and PHP versions
  • KineticHub Free or PRO version
  • The affected block name
  • Steps to reproduce the issue
  • Screenshot or short screen recording
Read Documentation First

PRO support request

Find the fastest route for your question.

Use this form for KineticHub PRO questions, license activation issues, plugin update problems, and animated Gutenberg block support.

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    Support FAQ

    Answers before you contact support.

    Add these questions to help users solve common issues and reduce repeated support requests.

    Where can I get support for KineticHub Free?

    If you are using KineticHub Free from WordPress.org, please use the official WordPress.org support forum. This keeps free support public and searchable for other users.

    Where can KineticHub PRO customers get support?

    KineticHub PRO customers can use the PRO support request form on this page. Please include your license or purchase email, website URL, plugin version, WordPress version, and clear steps to reproduce the issue.

    Where do I manage my license, subscription, invoices, and downloads?

    KineticHub PRO checkout, license management, subscriptions, payment details, renewals, invoices, and downloads are handled through Freemius. Use the Freemius Customer Portal to manage your account.

    Can I send admin login details through the support form?

    No. Do not send passwords, admin logins, license keys, or sensitive customer data through the support form. If access is ever required, use a secure temporary access method only after support specifically requests it.

    What should I include when reporting a block issue?

    Include the affected block name, a screenshot or screen recording, the page URL, steps to reproduce the issue, your theme name, WordPress version, PHP version, KineticHub version, and any recent plugin or theme changes.

    Will KineticHub affect my website performance?

    KineticHub is performance-focused and designed for modern WordPress block workflows. Final performance depends on your theme, hosting, images, page structure, number of animated blocks, and other active plugins.