KineticHub

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Free, PRO, license and billing help

KineticHub Support

Get help with KineticHub Suite, standalone plugins, license activation,
plugin updates, billing, renewals, invoices, and Freemius.

Contact Product Support
Free Support on WordPress.org
Manage Paid Product Account

Find the fastest route for your question.

KineticHub uses separate support paths for free users, PRO customers, and license or billing questions. This keeps support organized and helps you reach the right place faster.

WP

KineticHub Free Support

If you use KineticHub Suite Free or KineticHub Page Loader from WordPress.org, use the official support forum for the product you installed.

  • Free plugin questions
  • WordPress.org version issues
  • Public support threads
Suite support forum
Page Loader support forum

PRO

Paid Product Support

Use the support form below for KineticHub Suite PRO and paid standalone plugins such as KineticHub Scroll to Top.

  • Product setup and configuration
  • License activation and updates
  • Feature or compatibility questions
Submit PRO Support Request

FS

License, Billing & Account

Paid KineticHub product checkout, account access, license keys, billing, renewals where applicable, invoices, payment details, and downloads are managed through Freemius.

  • License keys and downloads
  • Billing, renewals, and invoices
  • Subscription and payment details
Open Freemius Customer Portal

Before submitting

Help us understand the issue faster.

The more details you include, the easier it is to reproduce the problem and send a useful answer.

  • Product name
  • Product version
  • WordPress and PHP versions
  • Affected block or feature, if applicable
  • Steps to reproduce
  • Screenshot or short screen recording
Read Documentation First

PRO support request

Product support request

Use this form for KineticHub Suite PRO and paid standalone plugin questions, setup issues, license activation, updates, compatibility problems, and feature support.

This field is for validation purposes and should be left unchanged.
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    Consent(Required)

    Support FAQ

    Answers before you contact support.

    Solve common issues and reduce repeated support requests.

    Where can I get support for KineticHub Free?

    KineticHub Suite Free and KineticHub Page Loader are distributed through WordPress.org. Please use the official support forum for the product you installed so answers remain public and searchable.

    Where can KineticHub PRO customers get support?

    Customers using KineticHub Suite PRO or a paid standalone plugin can use the support request form on this page.

    Where do I manage my license, subscription, invoices, and downloads?

    Paid KineticHub product licensing, account access, invoices, downloads, payment details, and applicable renewals are handled through Freemius.

    Can I send admin login details through the support form?

    No. Do not send passwords, admin logins, license keys, or sensitive customer data through the support form. If access is ever required, use a secure temporary access method only after support specifically requests it.

    What should I include when reporting a block issue?

    Include the affected block name, a screenshot or screen recording, the page URL, steps to reproduce the issue, your theme name, WordPress version, PHP version, KineticHub version, and any recent plugin or theme changes.

    Will KineticHub affect my website performance?

    KineticHub is performance-focused and designed for modern WordPress block workflows. Final performance depends on your theme, hosting, images, page structure, number of animated blocks, and other active plugins.