Last updated: 14 September 2026
KineticHub offers a 14-day refund period for eligible initial purchases of paid KineticHub software, unless a different policy is explicitly shown during checkout for a particular product.
This policy applies to both subscription-based and lifetime KineticHub software purchases where a 14-day refund policy is offered.
Refund eligibility
Refund requests must normally be submitted within 14 days of the original purchase date.
Please contact us with the email address used for the purchase and enough information for us to identify the transaction.
Refund requests may be declined where permitted by the applicable purchase terms, including cases involving abuse, repeated refund requests, license misuse, requests outside the stated refund period, or other circumstances excluded by the refund terms accepted during checkout.
The exact refund terms shown during Freemius checkout and in the applicable purchase agreement also apply to the transaction.
Freemius allows WordPress product makers to configure the applicable refund conditions and period at checkout.
Subscription renewals and upgrades
For subscription products, the initial purchase and subsequent renewal payments are separate events.
Unless required by applicable law or explicitly stated otherwise during checkout, renewal payments, upgrades, additional license purchases, or changes to an existing plan do not create a new 14-day refund period.
Customers can manage subscriptions and cancel future automatic renewals through the Freemius Customer Portal.
Lifetime licenses
Products sold under a lifetime license require a single payment and have no recurring subscription renewal.
Where the product includes a 14-day refund period, that period begins from the original lifetime-license purchase date.
License cancellation after a refund
If a refund is approved, the related paid license may be cancelled or deactivated.
You must stop using and uninstall the paid KineticHub software covered by the refunded purchase.
Where the refunded product also has a separate free edition, you may continue using that free edition subject to its applicable license terms.
Processing
Approved refunds are processed through the payment system used for the original transaction.
The time required for funds to appear in your account can vary depending on the payment method, bank, card provider, or payment processor.
Statutory rights
Nothing in this Refund Policy limits consumer rights that cannot legally be excluded under applicable law.
For digital products sold to customers in regulated jurisdictions, additional disclosures or confirmations may be presented during checkout. Freemius specifically provides an EU digital-content cooling-off acknowledgement in its checkout where applicable.
How to request a refund
Contact:
Include your purchase email and order details so we can identify the transaction and license.