Billing & Invoices

KineticHub purchases are processed securely through Freemius, our checkout, licensing, subscription, and billing provider.

Freemius handles payment processing, VAT/tax calculation where applicable, subscription renewals, license delivery, and customer invoices. After purchase, customers can access their license, downloads, subscription details, payment information, and invoices through the Freemius Customer Portal.

Company billing details

If you are purchasing KineticHub for a company, you can enter your company billing details during checkout. If you need to update your billing details after purchase, you can do this through the Freemius Customer Portal.

Invoices

Invoices are generated automatically after purchase and can be accessed from the Freemius Customer Portal. Customers can use the portal to view order history, billing information, renewals, licenses, and invoices.

Licenses and subscriptions

Licenses, subscriptions, and lifetime purchases

KineticHub products may use different licensing models.

Some products, including applicable KineticHub Suite PRO plans, are sold under annual licenses with recurring renewal unless cancelled.

Other products may be sold under one-time or lifetime licenses with no recurring subscription.

The exact price, billing period, number of site activations, renewal terms, and included services are shown on the relevant product page and during checkout.

Freemius manages applicable licenses, downloads, billing information, invoices, renewals, and account services.

Refunds for paid KineticHub software are covered by our Refund Policy and the purchase terms shown during checkout.

Need help with billing?

If you need help with an invoice, company billing details, license activation, renewal, or subscription question, please contact us.

Email: contact@getkinetichub.com