Overview
A KineticHub block can work correctly on desktop but look or behave differently on a phone or tablet.
Possible symptoms include:
- The block is missing
- Text is too large or wraps incorrectly
- Media is cropped
- Columns become compressed
- A sticky layout becomes a normal stacked layout
- Hover or pointer movement does not run
- Dragging interferes with page scrolling
- An animation is reduced or disabled
- Controls are difficult to tap
- The mobile page shows older cached styles
- The block exceeds the viewport width
- A modal or media player feels too large
- Content is clipped by a parent container
Some differences are intentional because touchscreens, narrow layouts, and mobile browsers do not behave like desktop environments.
The goal is not to reproduce every desktop effect exactly. The mobile version should remain readable, usable, and visually stable.
Test on a real device
The WordPress mobile preview is useful, but it is only an approximation.
It does not fully reproduce:
- Touch input
- Coarse-pointer detection
- Mobile browser toolbars
- Device pixel ratio
- Available graphics performance
- Portrait and landscape orientation
- Separate mobile caches
- Browser-specific sticky behavior
- Real viewport height
- Mobile power-saving behavior
Use the editor preview for layout checks, then test the published frontend on a real phone or tablet.
Confirm the correct page version
Before changing the block:
- Update the WordPress page
- Clear page and generated asset caches
- Clear any separate mobile cache
- Purge the CDN when applicable
- Open the page in a private mobile browser
- Confirm that the current KineticHub version is active
A stale mobile cache can make a repaired block appear unchanged.
Check device visibility settings
Some KineticHub blocks include visibility options such as:
- Hide on mobile
- Hide on desktop
- All devices
- Desktop only
- Mobile only
Select the affected block and inspect its:
- Visibility
- Responsive
- Mobile
- Layout
settings.
Also inspect its parent Group, Columns, Cover, template part, or third-party container.
The KineticHub block may be visible while its parent is hidden on mobile.
Global Mobile Motion
KineticHub includes a global Mobile Motion setting.
Open:
KineticHub
and review the mobile motion option.
This setting affects supported shared motion behavior on touch or coarse-pointer devices.
It is based on device interaction capabilities rather than only on a fixed screen-width breakpoint.
When Mobile Motion is disabled, supported movement may be reduced while the block content remains visible.
This setting is separate from:
- Block visibility
- Reduced Motion
- Block-specific mobile settings
- Responsive layout changes
Reduced Motion
The visitor’s operating system may request reduced motion through:
prefers-reduced-motion
When enabled, supported effects may:
- Display their final state immediately
- Use a static fallback
- Reduce pointer movement
- Stop continuous animation
- Reduce media transitions
- Avoid graphics-heavy behavior
This is expected accessibility behavior.
Check both:
- Global Mobile Motion
- Operating-system Reduced Motion
before treating a static mobile effect as a bug.
Mobile breakpoints are not identical across every block
KineticHub blocks do not all use one universal responsive breakpoint.
A block may respond based on:
- Available container width
- CSS media queries
- A block-specific breakpoint
- Touch or pointer capabilities
- Its own mobile setting
For example, Kinetic Split Scroll switches to its mobile behavior at approximately 768px.
Do not assume that every KineticHub block changes layout at exactly the same width.
Test the block while gradually resizing the browser to identify the actual transition.
Check parent width and padding
A block can become cramped because its parent leaves too little usable width.
Inspect:
- Page content width
- Group padding
- Column gap
- Theme root padding
- Fixed widths
- Maximum widths
- Nested Columns blocks
- Negative margins
- Mobile Global Styles
Large left and right padding can leave very little space for an interactive block.
For example, two parent containers each adding horizontal padding may significantly reduce the final mobile width.
Horizontal overflow
A mobile page should not require unintended horizontal scrolling.
Common causes include:
- Fixed pixel widths
- Large minimum widths
- Transformed elements
- Negative margins
- Oversized media
- Long unbroken URLs
- Wide audio controls
- Marquee content
- Full-width blocks inside constrained parents
- Offscreen decorative layers
Do not immediately add:
body {
overflow-x: hidden;
}This can hide the symptom while clipping legitimate KineticHub effects.
Inspect which element exceeds the viewport.
Fixed desktop widths
Avoid custom CSS such as:
.kh-custom-section {
width: 1200px;
}Use flexible values:
.kh-custom-section {
width: min(100%, 1200px);
}Also check internal media, buttons, and nested content for fixed widths.
A desktop value can remain active on mobile when no responsive override exists.
Mobile typography
Large animated headings may wrap differently on narrow screens.
Kinetic Typography includes separate controls for:
- Desktop font size
- Mobile font size
- Desktop line height
- Mobile line height
When Typography overflows or creates awkward line breaks:
- Reduce the mobile font size
- Adjust the mobile line height
- Check the parent width
- Remove unnecessary horizontal padding
- Test word-based splitting for longer text
- Avoid long unbroken words
- Confirm that the intended web font has loaded
Do not insert manual line breaks until the real mobile width and font are confirmed.
Hero Mesh height on mobile
Kinetic Hero Mesh includes separate desktop and mobile height controls.
When the hero feels too tall or too short on mobile:
- Review the Mobile Height setting
- Check the nested content height
- Check parent padding
- Check browser toolbar changes
- Test portrait and landscape orientation
- Avoid a rigid height that cannot contain wrapped text
The hero content should remain visible even when the animated background is reduced.
Hero Mesh mobile performance
Hero Mesh reduces visual density on smaller devices to improve canvas performance.
The mobile visual may therefore appear less dense than desktop.
This is intentional.
When the canvas is completely missing rather than simplified, check:
- Reduced Motion
- Container width and height
- Canvas initialization
- Browser console errors
- Parent overflow
- Graphics support
- JavaScript optimization
- Whether the block initialized while hidden
Cursor Reveal on touch devices
Kinetic Cursor Reveal uses hover and pointer-following behavior on pointer-based devices.
Touch devices do not provide normal desktop hover.
The block uses tap-to-reveal behavior so visitors can still access the media preview.
When testing on mobile:
- Tap the item rather than waiting for hover
- Confirm that the media is valid
- Check whether the item also contains a link
- Test the second tap or link navigation behavior
- Check whether an overlay blocks touch events
- Confirm that the page remains scrollable
Do not use Cursor Reveal as the only place where essential information is available.
Magnetic and pointer effects
Magnetic Button and other pointer-driven effects may be reduced or unavailable on touchscreens.
A phone does not continuously report a mouse position over the page.
The primary button or link should still remain usable even when magnetic movement does not run.
When the button cannot be tapped, inspect:
- Parent overlays
- Pointer events
- Z-index
- Link URL
- Button dimensions
- Mobile visibility
- Custom CSS
The lack of magnetic movement is different from a non-functional button.
Before/After touch interaction
Kinetic Before/After supports pointer, touch, click, and keyboard interaction.
When dragging is difficult on mobile:
- Start from the handle
- Check whether another layer covers the slider
- Inspect
pointer-events - Check parent overflow
- Confirm both images exist
- Test without custom CSS
- Check whether normal page scrolling captures the gesture
- Test outside the current parent block
- Check the frontend JavaScript
The page should remain scrollable without making the comparison impossible to use.
Before/After visibility and aspect ratio
Before/After includes mobile and desktop visibility controls.
It also supports fixed aspect ratios.
When the mobile frame is too tall, too narrow, or incorrectly cropped:
- Review the selected aspect ratio
- Use matching source-image dimensions
- Check the parent width
- Check mobile padding
- Review object positioning
- Confirm that one image is not portrait and the other landscape
- Test a simpler fixed ratio
A fixed ratio controls the frame but cannot correct differently cropped source images.
Split Scroll on mobile
Kinetic Split Scroll changes from its desktop split layout to mobile behavior around 768px.
When Enable Sticky Media on Mobile is disabled:
- The pinned media column is hidden
- Media is inserted into the normal mobile content flow
- Visitors receive a stacked reading experience
- Desktop-style pinning does not continue
This is intentional.
When mobile sticky is enabled, test it carefully because pinned media can occupy a large part of a small viewport.
Split Scroll media missing on mobile
When mobile sticky is disabled, media should still appear inline with the related content.
If the media is absent:
- Confirm that media items exist
- Confirm the latest KineticHub version is installed
- Clear separate mobile and generated asset caches
- Inspect custom CSS
- Check whether inline media clones exist
- Check browser console errors
- Test outside the original parent container
- Confirm that an optimization tool did not remove mobile-only styles
Do not enable sticky mobile only to hide an inline media problem.
Split Scroll stacking order
Review the mobile stacking option.
Depending on the selected configuration, media can appear before or after related content.
When the sequence feels incorrect:
- Check the saved stacking setting
- Reload the frontend
- Clear mobile cache
- Confirm content grouping
- Check whether Spacer blocks affect the perceived section start
The mobile content order should remain logical without relying on desktop pinning.
Audio Player on narrow screens
Kinetic Audio Player provides:
- Extended layout
- Compact circular layout
- Mobile and desktop visibility controls
The extended layout can become crowded when the available container width is very small, especially when several optional controls are enabled.
When the player feels compressed:
- Test the Compact layout
- Reduce parent horizontal padding
- Review cover artwork size
- Check text length
- Disable optional controls that are not needed
- Test the seekbar and volume controls
- Check whether the player is inside a narrow Column
- Avoid fixed width on the player or parent
The current block does not automatically guarantee a switch from extended to compact at every mobile width. Select the layout that fits the intended section.
Audio touch controls
When audio controls are difficult to use:
- Confirm the Play button receives taps
- Test the seekbar
- Review the Disable Mobile Seek setting when available
- Check whether another overlay covers the player
- Check touch-action and pointer-events
- Test without custom CSS
- Confirm that the audio file loads correctly
A cramped layout and a playback failure are separate problems.
Video Modal on mobile
Kinetic Video Modal supports responsive aspect-ratio containers and creates the modal after visitor interaction.
When the mobile preview or modal is too large:
- Check the selected aspect ratio
- Check page padding
- Review play button size
- Test the outside close-button option
- Check viewport height
- Confirm the modal can scroll when necessary
- Test portrait and landscape orientation
- Inspect fixed headers, cookie banners, and chat widgets
A 21:9 video becomes relatively short on a narrow screen, while a 1:1 or 4:3 video occupies more vertical space.
Choose the ratio that matches the source.
Video Modal close control
When the close button is missing or difficult to tap:
- Check whether it is inside or outside the dialog
- Inspect its color and contrast
- Check fixed overlays above the modal
- Check browser zoom
- Test the Escape key with a connected keyboard
- Check the mobile viewport height
- Inspect theme button overrides
- Verify the close button ARIA label
The close action must remain accessible without relying only on clicking the backdrop.
Marquee on mobile
A long or fast Marquee can be harder to read on a narrow screen.
Check:
- Item width
- Gap
- Movement speed
- Image size
- Linked-item tap targets
- Parent overflow
- Reduced Motion
- Whether the content creates horizontal page overflow
The internal marquee movement should remain contained within the block.
Do not use globally hidden horizontal overflow as the only correction.
Scroll Divider on mobile
Scroll Divider can include device visibility and mobile behavior options depending on the installed edition.
Possible behavior includes:
- Normal animated divider
- Static mobile divider
- Reduced width
- Hidden mobile divider
- Reduced-motion fallback
Check the actual controls available in the installed Free or PRO version.
Do not document or expect a premium mobile mode when using the Free package.
Mobile spacing
Desktop spacing can create very large empty areas on mobile.
Review:
- Top and bottom padding
- Block margin
- Group gap
- Spacer blocks
- Minimum height
- Sticky offset
- Hero height
- Media spacing
Avoid using large Spacer blocks as the primary responsive system.
Use block or parent spacing controls where possible.
Mobile viewport height
Mobile browser toolbars can change the visible viewport while the visitor scrolls.
This can affect:
- Full-height heroes
- Sticky media
- Modal height
- Pinned sections
- Fixed controls
- Content using
100vh
Modern viewport units such as svh, lvh, and dvh may behave more predictably in some layouts, but they should be introduced through tested theme or custom CSS.
Do not assume that 100vh always equals the visible mobile screen.
Portrait and landscape orientation
A layout that works in portrait may become cramped in landscape because:
- The viewport height becomes much shorter
- A sticky element becomes taller than the visible area
- A modal close button moves outside the view
- A hero retains a large minimum height
- Controls wrap differently
Rotate the device and test both orientations.
Reload the page if a canvas or sticky section does not recalculate correctly after rotation.
Mobile image cropping
When important image content disappears:
- Review object fit
- Review object position
- Check the aspect ratio
- Use a more appropriate source crop
- Avoid placing important subjects near the edges
- Test the image inside the final container
- Check whether a fixed mobile height forces excessive cropping
Sometimes the correct solution is a separate mobile-friendly source image or a different crop.
Tap target size
Buttons and controls should be large enough to activate reliably.
Check:
- Magnetic Button
- Video play button
- Modal close button
- Audio controls
- Before/After handle
- Linked Cursor Reveal items
- Marquee links
Avoid placing several small controls too close together.
Theme or custom CSS should not reduce controls to tiny visual targets.
Hover-only information
Mobile visitors cannot reliably access desktop hover states.
Do not hide essential content only inside:
- Hover overlays
- Cursor-following media
- Tooltips
- Magnetic effects
- Hover color transitions
Use a visible title, label, link, or mobile tap fallback.
Motion and hover should enhance the experience rather than contain the only explanation.
Parent overflow on mobile
A theme may apply mobile-only clipping to prevent horizontal scrolling.
This can hide:
- Magnetic movement
- Glows
- Slider handles
- Hero backgrounds
- Floating media
- Shadows
- Modal triggers
Inspect mobile media queries in the theme and custom CSS.
A problem that occurs only below one width is often caused by a responsive rule rather than the KineticHub block itself.
Mobile z-index conflicts
Fixed mobile elements commonly overlap page content:
- Sticky header
- Bottom navigation
- Cookie banner
- Chat widget
- Accessibility toolbar
- Floating cart
- Back-to-top control
Check whether the KineticHub element is actually behind one of these site-wide controls.
Test after dismissing cookie banners and closing widgets.
Use targeted spacing or z-index corrections.
JavaScript delay on mobile
Some optimization tools apply stronger delay behavior to mobile or guest visitors.
Possible symptoms include:
- Animation starts only after tapping
- Hero canvas appears late
- Audio controls initialize after interaction
- Video Modal does not open immediately
- Split Scroll media is missing initially
- Before/After cannot be dragged at first
Temporarily disable JavaScript delay and guest optimization.
Purge all mobile and generated caches before testing again.
Remove Unused CSS on mobile
Unused-CSS tools may remove selectors used only below a responsive breakpoint.
Possible symptoms include:
- Mobile stacking missing
- Inline Split Scroll media hidden
- Controls incorrectly sized
- Visibility settings ignored
- Modal layout broken
- Compact player styling absent
Temporarily disable Remove Unused CSS and regenerate the stylesheet.
When the layout returns, exclude the affected KineticHub stylesheet or selector namespace.
Separate mobile cache
Some plugins and hosts store different HTML or CSS for mobile visitors.
After changing a mobile setting:
- Purge page cache
- Purge mobile cache
- Delete generated CSS and JavaScript
- Purge server cache
- Purge CDN
- Test on a real phone in a private tab
A desktop refresh does not always invalidate the mobile version.
Check mobile console errors
Remote debugging can reveal errors that do not appear on desktop.
Check for:
- Missing scripts
- Touch-event errors
- Canvas or WebGL failures
- Media playback restrictions
- Cross-origin errors
- Resize or orientation errors
- Optimization failures
When remote debugging is unavailable, test the same mobile viewport in desktop developer tools as an initial approximation.
A real device remains the final reference.
Simplify the test page
Create a staging page containing only:
- A standard Group block
- The affected KineticHub block
- Required media or content
- Default settings
Remove:
- Custom CSS
- Complex parents
- Additional animations
- Third-party blocks
- Fixed-height containers
- Unnecessary optimization
When the simplified block works, restore the original structure one element at a time.
Recommended troubleshooting sequence
Use this order:
- Test on a real mobile device
- Confirm the latest page and plugin version
- Clear mobile, page, generated asset, server, and CDN caches
- Check block and parent visibility
- Check Global Mobile Motion
- Check operating-system Reduced Motion
- Review block-specific mobile settings
- Review mobile typography and height
- Check parent width and padding
- Check horizontal overflow
- Test touch interaction
- Disable JavaScript delay
- Disable Remove Unused CSS
- Test outside the current parent
- Test with default block settings
- Check mobile console errors
- Test plugin conflicts on staging
- Test with a default theme on staging
Begin with saved settings and cache before adding custom CSS.
Troubleshooting
The block is completely missing on mobile
Check:
- Hide on Mobile
- Parent visibility
- Mobile-only CSS
- Separate mobile cache
- Required block content
- Block registration
- Remove Unused CSS
Inspect the frontend HTML to determine whether the block is rendered but hidden.
The block appears on desktop but is static on mobile
Check Global Mobile Motion, Reduced Motion, touch fallback, and block-specific mobile behavior.
The static mobile state may be intentional.
Typography overflows the screen
Reduce Mobile Font Size and Mobile Line Height.
Check parent padding and long unbroken text.
Hero Mesh is less dense on mobile
This is expected mobile optimization.
Investigate only when the complete visual layer is absent or broken.
Cursor Reveal does not react to hover
Touch devices do not provide normal desktop hover.
Tap the item and test its touch fallback.
Magnetic Button does not follow the finger
Magnetic movement is a pointer-oriented enhancement.
Confirm that the primary button still receives taps and opens its intended destination.
Before/After slider moves the page instead of the handle
Start the interaction on the handle and check overlays, touch-action, parent scrolling, and pointer events.
Test outside the current container.
Split Scroll no longer pins
Check whether Mobile Sticky is disabled.
The normal mobile fallback uses inline media in the content flow.
Split Scroll images disappear when mobile sticky is off
Confirm that the latest KineticHub version is installed.
Clear mobile caches and inspect the inline mobile media clones and related CSS.
Audio Player is too cramped
Test the Compact layout, reduce parent padding, shorten text, and disable unnecessary optional controls.
Do not assume that the extended layout automatically converts to compact.
Video Modal exceeds the visible height
Review aspect ratio, browser orientation, close-button placement, page overlays, and viewport height.
Test with a standard 16:9 source first.
A control cannot be tapped
Inspect overlays, pointer-events, z-index, control dimensions, and fixed mobile widgets.
The page has a horizontal scrollbar
Find the actual overflowing element.
Check fixed widths, transforms, negative margins, large media, and decorative layers.
The mobile layout is correct while logged in but broken for visitors
Purge guest optimization, mobile cache, CDN cache, generated CSS, and generated JavaScript.
The issue begins only after optimization
Disable JavaScript delay and Remove Unused CSS first.
Regenerate all optimized assets before comparing results.
The editor mobile preview works, but the phone does not
The editor preview does not reproduce real touch, viewport height, mobile caching, or browser toolbars.
Use the real device result for diagnosis.
Landscape mode is broken
Check viewport height, fixed heights, sticky media size, and orientation recalculation.
Reload the page after rotating during testing.
Information to collect for support
Before contacting KineticHub support, collect:
- KineticHub version
- Free or PRO edition
- Affected block
- Page URL
- Device model
- Operating system
- Browser and version
- Portrait or landscape orientation
- Approximate viewport width
- Global Mobile Motion setting
- Reduced Motion status
- Block-specific mobile settings
- Screenshot or screen recording
- Parent block types
- Active theme
- Mobile cache and optimization plugins
- Relevant custom CSS
- Mobile browser console errors
- Whether the block works in a simple top-level Group
- Whether it works with optimization disabled
- Whether it works with a default theme on staging
Do not include passwords, private access credentials, payment information, or complete license keys.
Next step
Continue with Images, Audio, or Video Are Not Loading when the block layout appears on mobile or desktop but its media source is missing, blocked, unsupported, or unavailable.