Troubleshooting

A KineticHub Block Is Missing from the Editor

Restore a KineticHub block that does not appear in the WordPress inserter by checking the plugin status, individual block settings, editor state, permissions, and possible compatibility conflicts.

A Block Is Not Visible on the Frontend

Troubleshoot a KineticHub block that appears in the WordPress editor but is missing, hidden, empty, or incorrectly positioned on the published frontend page.

An Animation Is Not Starting

Troubleshoot a visible KineticHub block whose animation, scroll effect, pointer interaction, canvas, or continuous movement does not start on the frontend.

Editor Preview and Frontend Look Different

Understand why a KineticHub block may appear static, simplified, differently sized, or differently styled in the WordPress editor compared with the published frontend.

Clear Caches After an Update

Clear outdated HTML, CSS, JavaScript, server, CDN, and browser caches when a KineticHub update is installed but the website still displays the previous version.

Sticky or Pinned Effects Are Not Working

Troubleshoot Kinetic Split Scroll when its media column does not remain pinned, scroll progress does not update, media does not swap, or the mobile layout behaves differently from desktop.

Fix Overflow, Overlap, and Z-Index Conflicts

Troubleshoot KineticHub elements that are clipped, hidden behind other sections, covered by overlays, positioned incorrectly, or extending outside their intended container.

Mobile Layout or Animation Problems

Troubleshoot KineticHub blocks that appear compressed, hidden, static, clipped, difficult to use, or different from their desktop version on mobile devices.

Images, Audio, or Video Are Not Loading

Troubleshoot missing images, audio playback failures, unavailable video embeds, broken media URLs, unsupported formats, CDN restrictions, and optimization conflicts affecting KineticHub blocks.

PRO Features Are Missing

Restore missing KineticHub PRO controls and effects by checking the installed package, license connection, plugin version, editor state, site activation, and possible update or security conflicts.